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Manage Payments

Step 1: Log in to Your Account

  1. Go to www.educator-hub.com.
  2. Click on "Login" and enter your account details.

Step 2: View Your Payment History

Once logged in:
  1. Navigate to the Payments section from your dashboard.
  2. Here, you can view the details of all your completed payments, including:
    • Class date and time
    • Educator name
    • Total amount paid (including fees)
    • Payment status (Paid/Failed)

Step 3: Make a Payment

  1. When you book a new class, proceed to the payment section.
  2. Enter your payment details, including your credit/debit card information or other available payment options.
  3. Confirm and submit the payment. After successful processing, your payment will be marked as Paid.

Step 4: Refund Requests

In case of class cancellation or dispute, you can request a refund by:
  1. Going to the Payments section.
  2. Click on the "Request Refund" button for the relevant class.
  3. Follow the prompts to explain the reason for your request. The Educator Hub team will review and process your refund within 7 business days.

Step 5: Check Wallet Balance

Your wallet balance can be viewed at any time on your dashboard. It will show:
  • Available balance
  • Payments made
  • Pending transactions
  • Refunds received

Step 6: Stripe Fees

For all payments made via card, Stripe fee will be applied. This fee will be automatically deducted from the total payment amount.

Tips for Managing Payments:

  • Ensure you have enough funds in your account before booking a class.
  • Always check your payment status to confirm that payments have been successfully processed.
  • If you encounter payment issues, contact Educator Hub Support via the Contact Us page.